Credit Cards Help and Advice

Things To Know When Dealing With Credit Card Disputes

Important credit card dispute issues you should know about

Credit card companies sometimes charge clients questionable or irrelevant fees. Mostly, it is on items that have already been returned or not received, duplicate billing, or nil credit records on certain purchases. Although it is frustrating, it can of course be fixed. It only takes a bit of knowledge and patience of the general dispute settlement’s modus operandi.

If you too have disputed a credit charge with your credit card issuer, then you are somewhat acquainted with what a compelling weapon this sort of complaint can be. There are a set of things you need to know first, before attempting to win your credit card dispute.

Know The Process

Transactions can be disputed only in definite circumstances. You cannot, for instance, dispute a matter if you are no longer fond of the garment you bought. Here are the forms of transactions that you can dispute on:

  • When you did not authorize a transaction or do not recognize the transaction by any means.
  • When you have cancelled your membership or a subscription as maintained by terms and conditions, yet you are still getting charged.
  • When there is an inaccuracy in your transaction, for example, you got charged two times or the given transaction value is incorrect.
  • When you have a difference of opinion with your merchant, for instance, you never got the services or goods that you paid for on getting defective or incorrect goods.

Items to consider on credit card transaction disputes

  • In credit card operations, you should dispute within 30 days of getting your credit card report.
  • It is vital that in all circumstances, you call your merchant and request them to solve the situation prior to approaching the bank.
  • It can take thirty working days amid your dispute lodging and its result.

The procedure of transaction disputes

The following process of disputing a transaction can make it seamless for you and speed things up:

  • Looking into the credit card transaction: When you spot a transaction that you do not recognize, do some research for determining if it is legitimate. On occasion, merchants may charge under a new name. On other times, your merchant could employ a billing firm like PayPal and this would show on the credit statement instead of the name of the merchant. You can exercise Google for deciphering who made the transaction.
  • Contacting your merchant: If you have caught a slip-up with a given transaction, like a wrong value or double charge, or if you have got a disagreement with your merchant, for example, you did not get your bought products or got damaged goods, then you should directly contact your merchant for resolving the matter. Do the equivalent if you see that you are still getting charged for a membership or subscription that you have cancelled. Clarify everything that has happened and steel yourself to show the proof of your purchase and additional supporting documents.
  • Lodging the dispute: If you have indeed accomplished the above steps and your issue still has not got resolved, it is now time for lodging the disagreement. When you are disputing credit card transactions, take care that you lodge your dispute in a written form within thirty days of the ending date of the credit card report.

These are the primary ways to deal with a credit card billing dispute. These transactions are pretty common and can sometimes be made by mistake. It’s vital to contact and settle this with your merchant before taking the additional step of getting in touch with your bank.

Jay Kaul

About Jay Kaul

Jay is a financial and credit expert and freelance contributor to CreditSmart. He's always keeping his eyes open for the latest credit card trends in India and provides a sharp insight on new entries into the market.

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